What To Do When Involved In A Vehicle Accident In South Africa

1. Stay Calm and Ensure Safety

Stop immediately – it’s illegal to leave the scene.

Switch on hazard lights and move to a safe location if possible.

Check for injuries – call 112 or 10111 for emergency services if anyone is hurt.

Report the accident to the South African Police Service (SAPS) if:

There are injuries or fatalities.

There is property damage exceeding R1,000.

For minor accidents, you may still report for documentation and insurance purposes.

Collect the following details:

Other driver(s) details: name, ID, contact, license plate, insurance.

Witness details (if any).

Photos of the accident scene, damages, skid marks, and surroundings.

Accident sketch if necessary, showing vehicle positions.

Contact your insurer immediately – most have 24/7 claims lines.

Provide:

Photos of the accident and damages.

Police report if applicable.

Details of other parties involved.

Submit the claim according to your policy.

Arrange vehicle inspection/repairs through approved workshops.

Keep track of claim numbers and correspondence.

Tip: Avoid admitting liability at the scene – insurers investigate the facts.

Exchange details with the other driver(s).

Police report is critical – especially if damages are significant.

Attempt private settlement if the other party agrees.

If unable to settle:

You may need to take the case to small claims court or negotiate through legal channels.

You are responsible for covering damages out-of-pocket.

Do not flee the scene – this is a criminal offence.

Do not argue or escalate with other drivers.

Seek medical attention even if injuries seem minor – some injuries appear later.

Keep a record of all costs and communication for insurance or legal purposes.

Extra Notes

In South Africa, car insurance is highly recommended because accident costs can be high.

Third-party insurance covers damage to others, but not your own vehicle.

Comprehensive insurance covers both your car and third parties, including theft and natural events